Order and Deliveries
Order and Delivery Information
On this page, you’ll find all the information you need regarding orders and delivery times for our products.
At Sandro Poedagar, we aim to make your ordering experience as simple and clear as possible. By collaborating with various suppliers, we strive to provide the best quality for the products you desire.
We process orders within 24 hours, and once your package is shipped, you will receive a tracking number to follow your order. The average delivery time is between 7-14 business days, depending on the shipping process.
We work directly with our suppliers, which can result in a slightly longer wait time for your order. However, this allows us to save costs and offer our customers the most competitive prices. Additionally, we offer a wide selection of quality products.
Delivery When You’re Not Home or at the Post Office
If a package is delivered to your doorstep or dropped off at the post office, Sandro Poedagar has already covered the delivery costs. If the package is not accepted or picked up from the post office, it will automatically be returned to the supplier, and we reserve the right to deduct €15 from your refund.
Defective or Incorrect Product?
We’re sorry to hear that! While it’s rare, sometimes a product may be damaged during transport or the wrong product is delivered. In these cases, we will send a replacement package free of charge for the first incident. Unfortunately, we cannot provide a refund for this. If the product arrives defective a second time, we will refund your full purchase amount.
Lost or Returned Packages?
In the event that a package is lost or not delivered due to logistical reasons, we will always send out a replacement package before proceeding with our return and refund policy.
FREE SHIPPING
We cover the shipping costs for every order!
Track Your Order
After placing your order, you can track it online immediately. You can easily track your order on our Track and Trace page, so you’ll know exactly when to expect your package.
Click here to track your order >>>
Questions About Your Order?
If you have any questions about the ordering process, delivery time, or any other inquiries, don’t hesitate to contact our customer service. We are always here to help and answer any questions you may have regarding your order with Sandro Poedagar.